The Quality Management and Enhancement Centre (QMEC), University of Malaya, is entrusted with the task of managing quality assurance and enhancement activities relating to the University’s core processes.
QMEC coordinates and monitors the implementation of the Quality Management System (QMS) instituted since 2002. The QMS of UM covers all its core processes. The University is certified with the international standard of MS ISO 9001. UM is listed in the Malaysian Book of Records as the first public university to achieve ISO 9001:2000 certification in the design and development of first degree and postgraduate programmes; research activities and provision of educational support services.
The centre also oversees and monitors activities relating to institutional and academic quality based on the requirements of the Malaysian Qualifications Framework (MQF). Among its major activities are coordinating internal audits under the QMS, coordinating self-assessments of the institution and programmes, management of customer’s feedback as well as continual improvement projects. QMEC also coordinates collection and verification of data for rating and ranking exercises; and other purposes. Awareness programmes relating to quality frameworks also form a major activity carried out by the centre..