|Documentation and Risk Management|
Manages the MS ISO 9001:2015 documents ; coordinates the measuring & monitoring of quality objectives; coordinates QMS document audits and maintain a Risk Register.
Plans and coordinates all activities pertaining to Internal Audits; conducts Internal Auditor training; monitors preventive and corrective actions.
|Customer Feedback & Improvement|
Manage customer feedback; coordinates customer satisfaction and related studies; coordinates and monitors quality improvement projects; training and awareness for customer feedback management.
|Quality Assurance & Accreditation|
|Coordinates all academic quality assurance activities; monitors program audit documentation by the CoR; assists in the preparation of CoR institutional audit and program audits.|