OUR CORE FUNCTIONS
POLICY, COMPLAINTS AND QUALITY RISK CENTRE
(a) Maintaining and improving quality-related application/digital systems (UMQEI & Accreditation)
- Monitor the development and enhancement of the Accreditation System
- Coordinate system requirements with JTM and the Accreditation Centre
- Support the development and enhancement of the UMQEI System in accordance with UMQEI 2.0 requirements
- Monitor system integration with the university's quality monitoring and assessment processe
(b) Managing Quality Risk
- Identify quality risk indicators related to academic, research, and support processes
- Integrate findings from accreditation, IQA audits, and UMQEI assessments to identify risks
- Identify patterns of non-compliance or systemic weaknesses
- Prepare quality risk monitoring reports for management attention
(c) Implementing Quality Analytics
- Collect and analyze data from UMQEI, accreditation, and internal audits
- Conduct quality performance trend analysis across Responsibility Centres (PTj)
- Prepare analytical reports to support data-driven management decisions
(d) Managing Quality-Related Complaints
- Develop SOPs for managing complaints related to academics and services
- Coordinate complaint management with the Integrity Centre and relevant units
- Collect and categorize quality-related complaints
- Analyze complaint trends to identify systemic issues
ACCREDITATION AND RECOGNITION CENTRE
(a) Accreditation Governance and Academic Compliance
- Oversee UM’s self-accreditation cycle (PA, FA and CE), including guidelines, training and support mechanisms aligned with COPPA and MQF to sustain academic standards and quality assurance.
(b) Professional Recognition and Statutory Compliance
- Monitor professional programme recognition and compliance with national and international professional/statutory body requirements to maintain recognition and uphold competency, ethics and best-practice standards.
(c) International Recognition and Quality Benchmarking
- Coordinate UM’s participation in international academic quality reviews and benchmarking, including AUN-QA and relevant global QA networks, to strengthen reputation, competitiveness and visibility.
QUALITY ASSESSMENT AND MONITORING CENTRE
(a) Conducting management quality assessment exercises at Responsibility Centre (RCs) guided by the Universiti Malaya Quality Excellence Index (UMQEI) framework.
(b) Analyzing and reporting on the findings and strategic implications from the UMQEI evaluation.
(c) Identifying and monitoring potential scopes and areas for continuous improvement based on the UMQEI findings.
(d) Conducting focused monitoring on the management quality of the teaching and learning (TnL) process that has been identified as requiring corrective or improvement actions.
